Chief of Staff, Bank Tech (Remote Eligible) job with Capital One

Chief of Staff, Bank Tech (Remote Eligible)

A Chief of Staff (CoS) is an operational role focused on the success of the division and the leader. The CoS is a strategic partner who is expected to partner with horizontal local teams to ensure clarity and rigor. They are responsible for being able to connect day to day work to the larger goals of the Division. CoS should be able to understand programs and dig into operational processes and project management.

CoS are able to deliver on organizational goals and shape the work of the team. They are empowered to make connections on critical elements of driving strategy with day to day responsibilities that they are engaged and accountable for within the Division.

Below are the role pillars that CoS play for their leadership team member, and division.

Business Cadence & Governance

• Responsible for creating, leading, managing, and articulating all leader run forums (articulating purpose, goals, contributing and driving follow up actions)
• Understand, drive, and communicate Organization goals, OKRs, and Tech Division level strategies
• Accountable for all management routines for the senior leader
• Responsible for driving outcomes and connecting the topics for the Divisional leadership team
• Lead operational execution for the division

Operationally Well Managed

• Seek out and identify areas of collaboration with communications, admins, product, the business, finance, and tech to ensure project or program success against shared goals
• Directly support the Tech Division leadership team in all Chief of Staff related activities, with a particular focus on leadership support, operating routines, product connections, and program execution
• Stay connected and informed with Product, Admins, HR, Finance, PMCs, Labor Champs, Campus Champs, etc to create communication channels and clarity around processes
• Responsible for timely execution of monthly and quarterly horizontal reporting deliverables related to leadership requirements
• Responsible for results by influencing and holding horizontal functions accountable for certain results
• Accountable for working with the horizontal teams (central to the Portfolio and partners like Product, Design, Finance, etc) to help create operational rigor and collaboration - specifically understanding input opportunities, timelines, and accountable working relationships to help educate local teams.

Thought Leadership

• Engage with leadership to ensure data driven strategies are connected; Tech, Product, and Design (where applicable)
• Bring a critical lens to the Divisional leadership team on how to connect projects or bodies of work to the Portfolio or across Divisions - find places to integrate, connect, and influence the direction of the organization
• Consult with leadership and horizontal stakeholders to ensure divisional and enterprise strategic initiatives progress smoothly and be the first point of escalation for your organization.
• Accountable for initiative problem-solving processes through connecting appropriate parties
• Actively pursue opportunities to learn mission critical tech concepts in Division and support Division leaders technical agenda from an operational perspective

Workforce Strategy

• Accountable, with the Labor team to develop, inform, and implement Tech Division level associate and non-associate lifecycle (including supporting Campus and Grad placements in the Division)
• Consult with both Labor and Campus Champions for Division
• Stay informed about interview engagement and participation for Division
• Consult on remote and hybrid strategy for the Division
• Inform and stay connected to people and location strategy
• Inform on organizational health, in with the responsible HRBP

Divisional Communications

• Drive, iterate, and articulate leader's vision and point of view in partnership with administrative assistant
• Consult with Product, Admins, HR, Finance, PMCs, Labor Champs, Campus Champs, etc to drive communication clarity and processes, accountable for delivery of Leader communication intent
• Accountable for crafting storylines for executive storytelling forums.
• Accountable for sharing updates on delivery against the highest priorities of the organization
• Responsible for the program management of preparing leader for speaker engagements

Leadership Support

• Serve as a central point of contact between the Tech Division, Finance, HR, Product, and Business
• Bring a strategic mindset to the leadership team and be responsible for execution, monitoring, and reporting on the priorities of the Divisional leader. Take action when things deviate off the priority focus
• Advise leadership utilizing institutional knowledge, network of relationships in and out of the organization, and dedication to helping amplify the voice of the leader
• Be a force-multiplier driving the effectiveness of the team
• Responsible for proactively engaging with the Division to ensure the Divisional leader is prepared for upcoming forums and organizational governance meetings
• Accountable for representing the Divisional leaders, where appropriate, and positively building their brand internally
• Encourage and build Leader presence within a BRG network - supporting any potential leadership position in a COF sponsored BRG

Divisional Culture & Engagement

• Develop a point of view based on the Tech Division feedback and culture of the organization
• Exemplify the Capital One Values by doing the right thing and serving as a culture carrier for the organization
• Provide insight to support and drive Tech Division culture with a focus on the associate experience
• Responsible for the Divisional associate engagement and experience
• Informed on Bank Tech Engagement Strategy
• Consult for Divisional appreciation programs and enterprise recognition opportunities
• Informed and aware of Portfolio and Enterprise Learning & Development (L&D) opportunities, responsible for sharing needs and interest to the L&D team
• Inform on Portfolio Diversity, Inclusion and Belonging programming

Capital One is open to hiring a Remote Employee for this opportunity

Basic Qualifications:

• Bachelor's degree or military experience
• At least 7 years of experience in one or more of the following: chief of staff, tech project management, or tech program management

Preferred Qualifications:

• Master's in Managing Information Systems or an MBA
• 8+ years of experience in planning, execution, and analysis of tech transformation or modernization programs
• 8+ years of experience working with a technology-oriented or financial services company
• 5+ years of experience working in an environment that leverages Agile principles to organize and drive work
• 5+ years of experience with cross functional collaboration
• 5+ years of experience leveraging judgement and influence to drive organizational goals

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location): $168,700 - $192,600 for Chief of Staff

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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